You may return most new, unopened items within 30 days for store credit. Discounted, sale or clearance items are in “as-is” condition and are not eligible for return. No returns on special orders.
Returned merchandise must comply with the following:
- Unused and unlaundered
- No animal hair
- No odors (e.g. smoke)
- Must be in original packaging and shelf-ready condition (the same way that it was received)
- With proof of purchase. We retain all purchase records electronically and may be able to find this for you by name, card number or date
If you are unsure about the eligibility of a return, please contact us within 30 days of your purchase to discuss.
Typically we can find receipts in our Point-Of-Sale system using the credit card or name associated with the purchase. If you don’t have a receipt, and the transaction is not associated with your name or credit card, it can take some extra research to find your transaction and we may not be able to complete the return immediately.
All warranties are with the manufacturer and differ in length and situations that are covered.
Yes, you can return defective items to the store and we will assist you with your warranty claim. Please keep in mind that all warranties are between the consumer and the manufacturer. The manufacturer may request photos, videos, or a product return in order to make a determination on a resolution.
Depending on the nature of the issue, some items are immediately replaced or refunded, while others will require verification of the defect and possibly return to the vendor for repair or replacement.
First of all, congratulations! We will work with you in whatever way is most convenient for you. Most couples come in to the store and pick out the items that they would like to have on their registries. Others have emailed us their lists, or worked with us over the phone.
No, we don’t have a minimum dollar or item amount for registries.
Yes, we offer free delivery (and wrapping!) of items purchased through your registry within 100 miles from Livingston.
Square / Point-Of-Sale:
Many of our customers have registered their emails and preferences regarding receipt delivery with other Square vendors (typically restaurants and coffee shops). We have never collected this information through our Point-Of-Sale system, but Square honors customer preferences across all shops that use the Square system, not just the shop where the preference was expressed.
At the beginning of 2018 we requested that Square permanently disable emailed receipts for At Home On The Range. This was the result of several customers calling to report that their receipts for Christmas gifts had been emailed to person that was going to receive the gifts, and that it had ruined the surprise.