You may return most new, unopened items with proof of purchase within 30 days for store credit. Discounted, sale or clearance items are in “as-is” condition and are not eligible for return. No returns on special orders.
Returned merchandise must comply with the following:
- Unused and unlaundered
- No animal hair
- No odors (e.g. smoke)
- Must be in original packaging and shelf-ready condition (the same way that it was received)
- With proof of purchase. We retain all purchase records electronically and may be able to find this for you by name, card number or date
If you are unsure about the eligibility of a return, please contact us within 30 days of your purchase to discuss.
A proof of purchase is required to process a return. Typically we can find receipts in our Point-Of-Sale system using the credit card or name associated with the purchase. If you don’t have a receipt, and the transaction is not associated with your name or credit card, it can take some extra research to find your transaction and we may not be able to complete the return immediately. If we can not verify the purchase, we will be unable to complete the return.
In setting the return policy we reviewed industry standards, such as Williams Sonoma (30 days), local stores such as Catherine Lane Interiors (30 days), online competitors such as Amazon (30 days), return options with vendors (typically 7 days), and the seasonality of our merchandise. It wasn’t a decision made lightly, but it is a policy that has to be enforced evenly so that all customers know what to expect.
If an item is defective out-of-the-box, or becomes defective within 30 days from the date of purchase, we will replace it at no cost. Proof of purchase is required for warranty replacement, and the item must be clean. Warranty does not cover misuse of the product or consumer error.
After 30 days, if your product has a manufacturing defect, please refer to the retail packaging or product manual for information regarding the manufacturer warranty. If this information cannot be found, contact us and we will provide the manufacturer contact information.
Clearance items do not have a warranty through At Home On The Range, but may still be eligible for the manufacturer’s warranty.
Warranty information is generally included on the item package or package inserts.
|Anchor Hocking||Anchor Hocking|
|Angle 33||Angle 33||1-406-544-0414|
|Ann Clark||Ann Clark||info@AnnClark.com||1-800-252-6798|
|Atlas / Marcato||Atlas|
|Bee's Wrap||Bee's Wrapemail@example.com||1-802-643-2132|
|Boston International||Boston Internationalfirstname.lastname@example.org||1-800-637-5061|
|Charles Viancin||Charles Viancin||1-646-603-3827|
|Chicago Metallic||Chicago Metallic||ChicagoMetService@lifetimebrands.com|
|Circle Creek||Circle Creek||1-360-631-3197|
|Cole & Mason||Cole & Mason||1-888-794-7623|
|Couleur Nature||Couleur Nature||1-866-623-6826|
|Design & Value||1-800-296-7508|
|Design Imports (DII)||DIIemail@example.com||1-800-344-4115|
|Dexter Russell||Dexter Russell||1-866-968-0030|
|Emile Henry||Emile Henry||1-302-326-4800|
|Farmhouse Pottery||Farmhouse Potteryfirstname.lastname@example.org||1-802-774-8373|
|Food Huggers||Food Huggers|
|Gobel (try also HIC)||email@example.com.||33 (0)2 47 78 47 78 (FRANCE)|
|Harold Import Company (HIC)||HIC||1-800-526-2163|
|Ideal Home Range (IHR)||Boston Internationalfirstname.lastname@example.org||1-800-637-5061|
|iSi||iSi||1-973-227-2426 ext. 6245|
|J. K. Adams||J. K. Adamsemail@example.com||1-866-362-4422|
|Krista Tranquilla Studio||Krista Tranquilla Studio|
|Kuhn Rikon||Kuhn Rikonfirstname.lastname@example.org||1-855-840-3724|
|Le Creuset||Le Creuset||1-877-418-5547|
|Linden Sweden||Linden Swedenemail@example.com|
|Modern Twist||Modern Twistfirstname.lastname@example.org||1-510-531-2100|
|Montana Block Co.||Montana Block Co.||email@example.com||1-406-861-5754|
|Mountain Arts Pottery||Mountain Arts Pottery||1-406-522-7707|
|Nordic Ware||Nordic Ware||INFO@NORDICWARE.COM||1-877-466-7342|
|NOW Designsfirstname.lastname@example.org||1-866-253-9001 ext. 4|
|Old Dutch Internationalemail@example.com||1-888-826-7737|
|Pacific Merchants||Pacific Merchants||1-888-207-8999|
|Petal Pushing||Petal Pushingfirstname.lastname@example.org||1-213-765-9932;
|Point A La Ligneemail@example.com||1-506-875-7595|
|Progressive International||Progressive Internationalfirstname.lastname@example.org||1-800-426-7101|
|Red and White Kitchenemail@example.com||1-877-914-7440|
|Sagaformfirstname.lastname@example.org||+46 33 23 38 20
|Scandicrafts Cuisine International (SCI)||1-800-966-5489|
|Smithey Ironware||Smithey Ironwareemail@example.com||1-843-619-0082|
|Swiss Diamond||Swiss Diamondfirstname.lastname@example.org||1-980-224-9044|
|Totally Bamboo||Totally Bamboo||Contact@TotallyBamboo.com||1-760-471-6600|
Of course! Some items are better suited to gift bags because of their size or awkward shape (unboxed frying pans and spatulas come to mind!), but we’re happy to make your gifts presentable and recipient ready for free.
We try to be sufficiently staffed for busy wrapping days, but should you catch us when we’re swamped, we may ask you to come back for an end of the day pick up on your wrapped items.
First of all, congratulations! We will work with you in whatever way is most convenient for you. Most couples come in to the store and pick out the items that they would like to have on their registries. Others have emailed us their lists, or worked with us over the phone.
Yes! We will build you a personal website with your entire registry which you can share with your friends and family.
Once an item has been purchased, it is moved to the “Already Purchased” section of the registry. This is done manually, so the section move will not be instantaneous; however, these items will immediately show as “Out Of Stock” no matter where they are listed in the registry. This is the definitive indicator that an item has been purchased and is no longer available on the registry.
Yes, we offer free delivery (and wrapping!) of items purchased through your registry within 100 miles from Livingston.
Of course! Some items are better suited to gift bags because of their size or awkward shape (unboxed frying pans and spatulas come to mind!), but we will make sure they are looking great for your big day. Wrapping is always free.
Square / Point-Of-Sale:
Many of our customers have registered their emails and preferences regarding receipt delivery with other Square vendors (typically restaurants and coffee shops). We have never collected this information through our Point-Of-Sale system, but Square honors customer preferences across all shops that use the Square system, not just the shop where the preference was expressed.
At the beginning of 2018 we requested that Square permanently disable emailed receipts for At Home On The Range. This was the result of several customers calling to report that their receipts for Christmas gifts had been emailed to the person that was going to receive the gifts, and that it had ruined the surprise.
We had a lot of positive responses to our emailed recipes, but also got some very valuable feedback that for some folks the recipes were not appropriate for their dietary restrictions or lifestyles. Since we don’t have a straightforward way to filter email content by preference, we decided to just post recipes to our website and tag them so that folks could find just the recipes that were applicable to their situation. If you received our emails in the past, and miss them, we hope you understand why we’ve gone to website only posting. If you were a customer that received our newsletter and were bothered by the content, we apologize and want to make clear that our intent was never to push a particular diet, ingredient or lifestyle.